Tech Support Intern

Company Description

Start-to-finish manufacturing, packing, and distribution of best-in-class, grab-and-go items to drive growth to a customer's bottom line - this is the dynamic and delicious world of Mountain Manufacturing. With the latest array of in-house manufactured food, snack, and beverage offerings, customers can choose products from a family of name brands or create their own custom-made, private label products to stand out in the market.Job DescriptionAt OLM Food Solutions we strive to hire talented people who can think outside of the box, lead and create. Our culture is not typical or ordinary, and we aim to keep it that way. At OLM Food Solutions, we believe in providing a rich working environment, one filled with challenge that pushes us to innovate in ways that captures the imagination. Our culture is about fun, meaningful work, and a true sense of community.We're at the forefront of technological innovation in the food industry, thanks to our cutting-edge SaaS platform, RightBytes. We believe in pushing the boundaries of what's possible, combining creativity, strategic thinking, and a bit of fun to create a unique and vibrant workplace culture. Located in Sioux Falls, SD, we're inviting driven and tech-savvy individuals to join us as Technical Support Interns, offering the chance to play a pivotal role in shaping the future of food technology.OLM Food Solutions is now taking applications for a 2025 Summer Intern in their IT Department.Key Responsibilities:• Desktop Support: Provide assistance in troubleshooting and resolving hardware and software issues for internal employees.• Help Desk Support: Learn and use a help desk system to categorize and manage support tickets, escalate issues as necessary, and ensure timely resolution.• Remote Support: Gain hands-on experience with LogMeIn and other remote support tools to assist employees with their technical issues from a distance.• Customer Service: Develop customer service techniques to effectively communicate with end-users and provide quality support.• Collaboration and Meetings: Participate in team stand-up meetings and one-on-one sessions with IT staff to review progress, discuss challenges, and enhance professional development.• IT Project Assistance: Assist with ongoing IT projects by performing research, testing, documentation, or other tasks as needed.Required QualificationsSkills & Qualifications:• Current Enrollment in a college or university program related to Information Technology,Computer Science, or a related field.• Basic Technical Knowledge: Familiarity with operating systems (Windows, macOS, Linux),hardware troubleshooting, and software installations.• Excellent Communication Skills: Ability to communicate effectively with both technicaland non-technical users.• Problem-Solving Ability: Strong analytical and troubleshooting skills.• Customer Service Orientation: A willingness to learn and demonstrate effective customerservice techniques.• Desire to Learn: A strong interest in IT and a willingness to learn about different IT systemsand tools.• Attention to Detail: Ability to follow procedures, document issues, and provide clearupdates to team members.EEO StatementPerformance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.