Sales Support Manager

Job Attributes

Full Time
Hickory, North Carolina
Performance Hickory (0810)
June 01, 2023

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.
Job Description
  • Acts as a central point of contact (Ambassador) for Operating Companies for all internal sales inquiries related to product information, specifications, availability, delivery schedules, and substitutions.
  • Escalates and resolves internal and external questions from sales team in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or through elevating to appropriate Buyer(s), Broker/Vendors(s), or Category Manager, as necessary.
  • Becomes subject matter expert on company systems.
  • Acts as primary contact for sales team and Procurement departments - The Face of Purchasing.
  • Responds to sales team's questions as needed, regarding pricing, demand changes, quality issues, out of stock, and inventory questions.
  • Attach proprietary items/accounts, non-stock pricing, product & assortment, inquiries, product quality complaints, sourcing requests, bill vendors expense related, vendor broker inquiries.
  • Other duties as assigned.
Required Qualifications
Three years customer service experience.
Strong verbal communication and interpersonal skills and solid problem resolution ability required.
Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
Able to process multiple issues simultaneously, driving them to successful resolution.
Working knowledge of Microsoft Word, Excel and Outlook required.
Preferred Qualifications
Food service distribution experience preferred.
Previous Sales or Purchasing experience preferred.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.