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Customer Service Representative

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Job Attributes

132713BR
Sales
Full Time
Manassas, VA
Performance Foodservice Manassas (0553)
$19.00 - $22.00 Based on Experience
November 19, 2025
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Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

Position is in-office located in Manassas, Va
Schedule: Monday - Friday 8am - 4:30pm
Some Sunday Work
$19.00 - $22.00 dependent on experience
We are looking for someone with demonstrable customer centric attitude and professional demeanor.
Must be proficient in MS Office suite Outlook, Word & especially Excel in a SharePoint environment.
We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America's food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
  • Input customer orders.
  • Input customer credits.
  • Input order and invoicing information accurately and in a timely manner.
  • Assist customers with orders and problems. Contact vendors and requests samples for customers.
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
  • Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
  • Attend training and Customer Service meetings.
  • Performs other related duties as assigned.

Qualifications:

High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.

Preferred qualifications:

High School Diploma/GED or Equivalent Experience
1 - 2 years customer service, call center and / or related area within foodservice industry.

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