Job Attributes

Job ID 140860BR

Category Operations

Job Type Full Time

Location Los Angeles, CA

Location name CM LosAngeles, CA (2560)

Salary $20.00 - $23.50

Posted March 25, 2026

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Company Description:

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description:

Company Description:

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America's food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Details:

Monday - Friday
8:00AM - 4:30PM
Overtime may be necessary
Pay: $20 - $23.50

Position Summary:

The Customer Service Specialist is an action-oriented role for a motivated individual who has an

obsession for customer satisfaction and experience with helping customers, passionate about

driving process improvement while analyzing systemic issues, and implementing solutions to

challenging problems. Under general supervision of the Division President, they will provide

exceptional service to the customer through various forms of communication and processes. The

Customer Service Specialist is the contact between departments within the organization including

Customer Service, Operations, Transportation, Inventory, and several other departments. The ideal

candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be

creative and analytical problem solvers with a passion for excellent customer service.

Position Responsibilities:

Reviews and processes division level credits daily using various programs and current
processes, maintaining processing time set by company standards.
Responds to a variety of inquiries from customers and internal teams via Teams. CCIC,
email, telephone or any other means of communication method.
Conducts account research and resolves issues within the scope of authority.
Assures that appropriate records are maintained and required reports are prepared in a
timely fashion.
Review assigned reports and take action to resolve issues.
Enter and retrieves a variety of information using computer terminal. (DCMS, CCIC, Excel)
Assists internal and external customers with orders, credits, item information and credit
discrepancies.
Maintains a working knowledge of pricing and product availability.
Assures customer service levels are maintained according to company standards.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Maintains a positive and professional demeanor and portrays the company in a positive
light.
Proactively communicates system and process issues, and customer feedback trends to
management.
Ability to establish priorities, high level multitask, work independently, and proceed with
objectives without supervision.
Exceeds customer expectations by going above and beyond.
Other duties as assigned.

Desired Skills:

Excellent communication skills are required to respond to a variety of customer inquiries,
request, and complaints.
Ability to prioritize multiple tasks and deal effectively with interruptions.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Ability to understand, interpret and explain company procedures related to products and
pricing as required.
Provide professional and courteous communication and follow-up when dealing with direct
and indirect customers.
Experience working under pressure in a fast-paced work environment while consistently
meeting standards for productivity and quality.
Advanced computer skills using a variety of software including Microsoft Excel for reporting
and analysis.
Ability to manage competing priorities.

Benefits:

Click Here for Benefits Information

Qualifications:

• High School Diploma/GED required or equivalent work experience

• 1-2 years of related customer service, client management and troubleshooting experience

• 1-2 years of experience using Microsoft Outlook and phone experience

• C-Store and/or grocery industry experience

Preferred qualifications:

• 1+ years of Core-Mark experience with expert level knowledge of business process and

policies.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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Customer Service Specialist - Days

Job Attributes